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Last updated: June 2026
Shaw Hill Pottery (“we,” “us,” or “Karen”) is a small Canadian ceramics studio operating from Ontario. We are committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
This policy explains what personal information we collect, why we collect it, how we use and protect it, and how you can contact us about it.
We collect personal information only when you interact with us:
We do not collect payment card details directly — all payments are processed securely by Stripe (see Section 4).
We do not sell, rent, or share your personal information with any third party for marketing purposes.
We use the following third-party services to operate the site:
No other third-party services currently have access to your personal information.
We currently use minimal technical cookies required for the site to function (session management for the admin area only — not set for regular visitors). We do not use third-party advertising cookies or tracking pixels.
We may add privacy-friendly analytics in a future update to understand which pages are visited. If we do, this policy will be updated to describe it, and we will choose a tool that does not share your data with advertising networks.
Order and customer information is retained as long as reasonably necessary for accounting, legal, and customer-service purposes. Drop-notification subscribers are retained until they unsubscribe. Contact-form submissions are retained for a reasonable period so Karen can respond. You may request deletion at any time (see Section 8).
The site is self-hosted on a private server behind a firewall, with TLS encryption for all traffic. We take reasonable precautions to protect personal information from loss, misuse, and unauthorized access. No system is perfectly secure; if you have concerns, please contact us.
Under PIPEDA, you have the right to:
To exercise any of these rights, please contact us via the Contact page. We will respond within a reasonable time.
To unsubscribe from drop-notification emails, use the unsubscribe link in any email we send you.
Questions or concerns about this policy? Please reach out via our Contact page. Shaw Hill Pottery is based in Ontario, Canada.